Your client lost the credit card used to pay for a ticket, but has a new account number. How do you refund the ticket?

Refunding a ticket properly requires adherence to established procedures regarding payment methods. In this case, the correct approach is to refund the ticket to the old credit card account number, as that is the original method of payment used for the transaction. Refund policies generally dictate that the funds must be returned to the payment source utilized at the time of purchase to mitigate issues related to chargebacks and fraud.

When a ticket is purchased, it is typically linked to the credit card used, and refunds are processed back to that same card to maintain proper financial accountability and align with transaction records. Even if the card is lost or replaced, the issuing bank typically retains the previous card account, allowing for the successful processing of cancellations and refunds. This ensures that the money is returned correctly and simplifies reconciliation for both the airline and the customer.

Utilizing the old credit card account number complies with the policies that govern ticket refunds and ensures that the transaction remains secure and in line with financial regulations.